[KB-026] What screws should I use when installing the Spinner Add-On Kit?

Product: Spinner Add-On Kit | Platform: Arcade2TV-XR / Tankstick VR | Confidence: High Answer:

IMPORTANT: When installing the Spinner Add-On Kit, you must use the correct screws to prevent damage:

Use: The shorter screws included in the Spinner Add-On Kit

DO NOT Use: The longer screws from your original Quest mount

Why This Matters: Using the old (longer) screws can easily snap the screw heads during installation due to their length. This has unfortunately happened to several customers already.

Installation Tips:

• The official product page for the Arcade2TV-XR Dual Spinners Upgrade Kit (https://shop.xgaming.com/products/arcade2tv-xr-dual-spinners-upgrade-kit) includes comprehensive instructions and a step-by-step installation video from a third-party creator. The installation video for the VR Spinner Upgrade Kit features two distinct sets of instructions: one for the VR version and one for older Tankstick models.
• A setup and compatibility video for X-Arcade spinners is available at https://youtu.be/5Mfcamyz4bg.
• Use only the shorter screws provided in the kit
• Tighten just until secure - do not over-tighten
• If unsure which screws are correct, check the labeled bag inside the kit
• The Arcade2TV-XR (Tankstick VR) back cover is pre-configured to accommodate the installation of the Spinner Add-On Kit; while the XR does not come with spinners, the hardware is already designed to accept the upgrade kit.
• The Arcade2TV-XR Dual Spinners Upgrade Kit is compatible with older X-Arcade Tankstick models (including those manufactured circa 2012-2013), enabling the addition of dual spinners without the need to replace the entire controller unit.
• The spinner upgrade kit for the original X-Arcade Tankstick requires a specific trackball cable included in the package for installation; this cable is priced at $5.
• Installation of the Spinner Upgrade Kit on the Tankstick SOLO model follows the same procedure as the original Tankstick models (as shown in the 'original Tankstick' section of the instructional video). The VR Spinner Upgrade Kit is compatible with the Tankstick SOLO model.
• Both types of X-Arcade spinners are compatible with all Tankstick models.
• The Spinner Add-on Kit for the Arcade2TV-XR connects directly to the internal PCB and does not require any additional external cables for the installation.
• The Spinner Add-On integrates cleanly with the Arcade2TV-XR and works alongside the haptics kit without any special wiring changes.
• The Spinner Kit add-on introduces two additional USB ports that can be used to connect third-party arcade light guns, memory sticks, or other external USB devices to the system.
• When the Arcade2TV-XR is operating in wireless VR mode with the Gen 2 dongle, the integrated USB-A ports (provided by the Spinner or Haptics kits) are limited to 5V power for charging only and do not support data transmission for accessories like light guns or memory sticks. This is because the USB-B data cable must be disconnected for the wireless dongle to function, leaving only the 5V power path active.
• Ensure the spinner board and USB cables are connected to their correct respective ports on the main PCB; swapping these connections will cause the device to not be recognized by the host computer.
• A 'USB device not recognized' (Code 43) error on the Arcade2TV-XR, particularly after a spinner kit installation, may be caused by a connection issue between the spinner board and the Arcade2TV-XR main PCB.

Evidence: Support email 2025-07, keywords: Spinner Add-On Kit, screws, installation, Quest mount, USB ports, light guns, legacy Tankstick, dual spinners, compatibility, wireless VR mode, Gen 2 dongle, USB power, pre-configured back cover, trackball cable, product page, installation video, Tankstick SOLO, spinner types