[KB-018] My RGB LED Sign stopped working after initial use. What should I check?

Product: Arcade2TV / LED Sign | Platform: All | Confidence: High

Answer: All LED lights on the Arcade2TV-XR are powered specifically by the USB-C wall connection; they will not turn on if the unit is only powered through the USB-B data cable plugged into a PC. To prevent physical damage to the hardware ports, all USB-C cable connections to the Arcade2TV-XR and its accessories must be inserted straight and not at an angle. Hearing a beep from the Arcade2TV-XR when buttons are pressed indicates that the internal logic is responding and usually signifies that the motherboard is functioning correctly. Upgrading the controller firmware is a recommended troubleshooting step to resolve issues with non-responsive or malfunctioning pedestal lights. Performing a factory reset through the Arcade2TV software after a firmware upgrade can resolve issues where the touch panel or pedestal LED lights fail to illuminate. Xgaming does not provide separate RGB configuration files for the Arcade2TV-XR, as default lighting profiles are automatically restored by performing a firmware update or a software reset. To troubleshoot, gently wiggle the internal LED power/light bar cable while the unit is powered to check for flickering and ensure the connector is firmly seated in the socket.

To troubleshoot marquee power issues, Xgaming support requires a video showing the overall assembly and the marquee cable being unplugged and re-plugged at both ends to verify the connectors are seated correctly. The three-prong marquee connector on the Arcade2TV-XR has a specific orientation (indicated by a dimple/notch) and should slide in smoothly with a click when aligned correctly; forcing the connection can cause damage. Xgaming has no concerns with customers patching in new connectors for internal wiring, such as for the acrylic panel light strip's 3-pin PCB connector, if the customer is comfortable performing such a repair. The Arcade2TV-XR acrylic marquee dimensions are 20.86 inches (530 mm) in length, 5.28 inches (134 mm) in height, and 0.39 inches (10 mm) in thickness. If an LED sign is dimming on one end with no color changes, this often points to a failing LED light bar. For hardware failures where a portion of the LED strip does not light up, Xgaming provides replacement LED strips shipped directly from the manufacturer. The replacement LED light bar PCB for the Arcade2TV-XR is a plug-and-play component that can be swapped out without any soldering. Xgaming does not currently provide a formal installation guide for the replacement LED light bar, though the hardware is designed for straightforward, plug-and-play replacement. If the RGB LED sign or mode switching functionality fails due to internal hardware damage, Xgaming can provide replacement wiring harnesses for the connection between the main PCB and the display for user-assisted repair, rather than replacing the entire controller.