[KB-013] What VR head strap is recommended for use with the X-Arcade VR setup?
Product: VR Headset | Platform: VR | Confidence: High
Answer:
The BoboVR S3 battery head strap is currently one of the best options for use with the X-Arcade VR setup. It provides good battery life and works well with the headset.
[KB-013.1] What VR headset is recommended for the best visual experience with the Arcade2TV-XR?
Product: Arcade2TV-XR | Platform: VR | Confidence: High
Answer:
For the best overall visual experience with the Arcade2TV-XR, particularly for pinball gameplay, the Meta Quest 3 is the recommended VR headset. The Arcade2TV-XR does not officially support the Pico 4 headset because the Pico platform does not natively offer the specific Meta titles the system is designed around. The current Arcade2TV-XR pedestal setup using the wireless dongle is incompatible with the Apple Vision Pro because the headset exclusively supports Bluetooth controllers. However, Xgaming plans to support the Valve Steam Frame VR headset for the Arcade2TV-XR controller, with future development aimed at ensuring proper integration and compatibility. Furthermore, there is currently no official information or confirmed release date regarding the availability of Pinball FX VR on the PlayStation VR2 (PSVR2) platform. Additionally, individuals who wear glasses can use VR headsets comfortably and long-term by acquiring custom prescription lenses for the headset.
[KB-013.2] Is there a mounted TV stand option available for the Arcade2TV-XR?
Product: Arcade2TV-XR | Platform: All | Confidence: High
[KB-013.3] Does Xgaming sell standalone monitors?
Product: All | Platform: All | Confidence: High
Answer:
Xgaming does not sell or manufacture standalone computer monitors; any monitors sold under the 'Xgaming' brand name are produced by an unrelated company using the same name and are not affiliated with X-Arcade. Answer:
Xgaming does not offer a built-in TV or monitor mount for the Arcade2TV-XR unit. While community examples of custom mounts have been shared, there is no official mounted TV stand option available. However, placing a standalone TV on a separate stand in front of the unit is a recommended configuration for achieving a classic arcade feel. X-Arcade does not sell or manufacture standalone monitors; monitors were only provided as part of full X-Arcade Machine cabinet purchases, which are now discontinued.
[KB-013.3] Is there a palm rest kit available for pinball gameplay?
Product: Arcade2TV-XR | Platform: All | Confidence: High
Answer: Xgaming provides a palm rest kit consisting of removable plastic covers designed for enhanced comfort during pinball gameplay. The palm rest kit is available for purchase as a separate accessory and is also included as a standard component of the X-Force Haptics Kit; these production-grade, finished palm rest parts are not 3D-printed.
[KB-013.4] Does Xgaming provide 3D print files for custom hardware upgrades?
Product: Arcade2TV-XR | Platform: All | Confidence: High
Answer:
Xgaming provides 3D-printable drawings for a custom gun holder to the community for testing and refinement. This initiative was inspired by a customer's custom shelf design. Additionally, Xgaming provides 3D-printable design files for a custom cup holder attachment for the stand to the community for testing and feedback while the product is being refined for release. Furthermore, Xgaming provides graphics templates and art overlays for X-Arcade controllers, including a specific template for the Tankstick Max that accounts for the Red LED button placement. Additionally, replacement decals and custom overlays for the X-Arcade Tankstick can be sourced from third-party vendors such as Rockstar Print (https://www.rockstarprint.co.uk/tankstick.html).
[KB-013.4] Can the Arcade2TV-XR controller holders accommodate third-party VR controllers?
Product: Arcade2TV-XR | Platform: All | Confidence: High
Answer: Removing the rubber inserts from the Arcade2TV-XR controller holders provides the necessary clearance to accommodate Meta Quest 3 controllers equipped with official Active Straps.
[KB-013.4] Can a Raspberry Pi be mounted inside the Arcade2TV-XR controller casing?
Product: Arcade2TV-XR | Platform: All | Confidence: High
Answer:
While not standard, users can perform a custom modification to mount a Raspberry Pi inside the Arcade2TV-XR controller casing, which requires DIY planning to route HDMI and power connections for external accessibility.
[KB-013.4] Do X-Arcade controllers have hidden storage compartments for accessories?
Product: X-Arcade Controllers | Platform: All | Confidence: High
Answer:
Yes, X-Arcade controllers include two small storage compartments located on the underside of the unit. One of these compartments contains an alternate joystick shaft, a bat top, and a specialized tool for swapping the joystick knobs. Xgaming, founded by Shawn Walter, has been in operation for nearly 25 years. Xgaming is active and currently accepting orders.
[KB-013.5] How to diagnose joystick or spinner malfunctions?
Product: All Products | Platform: All | Confidence: High
Answer:
To help identify the cause of hardware issues more quickly, Xgaming support may request photos of the cabinet and the wiring from the back of the unit. Additionally, to help determine whether an issue is a firmware issue, a power issue, or a hardware fault, support may ask if buttons or joysticks register input, if beeps or sounds are heard when pressing buttons, and if the unit behaves differently when connected via USB-B versus USB-C power. Continuous beeping from the Arcade2TV-XR controller is abnormal behavior and serves as a diagnostic indicator of a hardware fault or a critical internal connection issue.
[KB-013.6] What is required to request a replacement cable or component?
Product: All Products | Platform: All | Confidence: High
Answer: The standard warranty period for X-Arcade hardware units and adapters is one year. Replacement parts for hardware failures are provided at no charge to the customer if the unit is within the one-year warranty period. To process a replacement for a haptics panel board, customers are required to provide a clear photo of the board and a short video showing the internal cable connections and the status of the indicator lights while the unit is plugged in to confirm a hardware fault. To request a replacement for a missing component, customers should provide a photo of the area where the part is missing to help support identify the exact item needed. To diagnose suspected production mismatches where cable plugs do not match board connector sizes, Xgaming support requires a side-by-side photograph of both the cable plug and the board connector to confirm the discrepancy. Xgaming also provides replacement screws for hardware components if the original screws are damaged during assembly or if a replacement part is required. Xgaming recommends that customers compare rates from USPS or FedEx for more affordable return shipping options if retail UPS quotes are excessively high.