Ticket 31691 - Confirm 100-240V and device context before the PSU replacement branch

• automation_draft_weakness: The automation stayed safely diagnostic, but it did not answer the explicit voltage question and did not ask whether the noise was happening on Meta Quest versus PC, which matters for how normal the symptom may be.
• manual_reply_improvement: The public support reply answered that the PSU is 100-240V compatible, asked how noticeable the whine is, requested a short video, and asked whether the haptics kit is connected to a Meta Quest headset or a PC before deciding whether a replacement PSU is warranted.
• new_drafting_rule: For haptics whine tickets that ask about upgraded PSU compatibility, answer the verified voltage range directly when known, ask which device the haptics audio path is connected to, and explain that a very slight whine can be normal on direct Meta Quest use while PC interference can vary by system.
• confidence_effect: Raises confidence for future whine drafts when the exact voltage fact is already verified, but replacement eligibility and warranty coverage still remain case-specific until Matt reviews the evidence.
• storage_decision: reviewable learning proposal

Evidence

• Freshdesk public reply 12389062275
• Freshdesk private note 12389062306 posted moments later in the same review window

Why this matters

The stronger reply did two things the automation should reuse: it answered the voltage question directly, and it narrowed the noise diagnosis by separating normal slight Quest-side whine from more system-dependent PC interference before moving toward a replacement decision.