Ticket 31633 - Use the known special-order path for rare pedestal insert requests

• automation_draft_weakness: The automation fell back to a clarification request for photos and quantity before checking whether support already had a stable answer about availability for the pedestal's top rubber inserts.
• manual_reply_improvement: Matt answered directly that these inserts are not kept in stock because they rarely need replacement, and that the customer can still purchase them through a manufacturer-direct special-order path with parts and shipping charges.
• new_drafting_rule: For rare Arcade2TV-XR pedestal rubber-insert replacement requests, do not default to a photo-first diagnostic note if the known support answer is already about availability. If the part is normally not stocked, draft the special-order path directly and mention that parts and shipping charges apply.
• confidence_effect: Upgrades the response from a generic clarification step to a concrete customer-service path while still avoiding any stock promise.
• storage_decision: reviewable learning proposal

Evidence

• Automation private note 12388391757
• Matt public reply 12388392168

Why this matters

This is a support-path correction, not just a tone change. When the availability answer is already known, a vague clarification request slows the customer down unnecessarily.