Ticket 31513 - Answer current bundle vs upcoming pinball edition directly

• automation_draft_weakness: The automation stayed in hedge/review mode and avoided answering the actual pre-sale questions until factory details were reconfirmed.
• manual_reply_improvement: Matt answered the current product facts directly: the haptics kit is a separate DIY upgrade, the controller and kit ship separately, the current haptics kit is on a 3-4 month pre-order timeline, and an upcoming Pinball Edition is the factory-preinstalled path for customers who can wait.
• new_drafting_rule: For current-product pre-sale support, answer the direct ship/assembly/preinstall facts first when Matt has already established them recently. Use hedging only around truly unknown inventory or timeline details, not around the whole answer.
• confidence_effect: Improves drafting clarity for bundle/preinstall questions, but any future production-timeline claims still need current confirmation before reuse.
• storage_decision: reviewable learning proposal

Evidence

• Automation private note 12386964507
• Matt public reply 12387028125

Why this matters

The customer needed a practical buy-now vs wait decision. The manual reply was better because it converted a cautious holding draft into a concrete comparison between the current DIY bundle path and the upcoming preinstalled Pinball Edition.