Ticket 31252: Age of Joy and Arcade Ranger need the specific dongle mode called out, not only the generic mode-independence rule

Resolution signal

Human public reply materially improved an older automation-backed support position.
The customer then confirmed the corrected guidance matched repeated real-world testing.

The earlier support guidance leaned too hard on the generic rule that Gen 2 dongle mode is independent from controller wired mode.
It did not call out that some specific target apps still require a particular dongle mode, so the answer could mislead a customer who already proved a platform-specific exception.

Matt clarified that for Age of Joy and Arcade Ranger, the Gen 2 dongle should be in the red blinking mode.
The same reply also preserved the separate rule that controller mode switching still requires a USB host connection when changing the controller itself.
The customer then replied that this matched repeated successful testing and that Gen 2 dongle mode switching was easy once the correct target mode was known.

Do not answer Age of Joy or Arcade Ranger wireless-mode questions with only the generic "dongle mode is independent from controller mode" explanation.
For those titles, explicitly say the Gen 2 dongle should be in red blinking mode, and the older Gen 1 dongle path should be in green blinking mode when that generation is in play.
Keep the two ideas separate: application-specific dongle mode for play, versus USB-host requirement when changing the controller's wired mode.

Upgrades this from a generic mode-switching clarification to a stronger app-specific compatibility rule backed by a human correction and a customer confirmation.

Keep as a reviewable Freshdesk learning proposal and use it to supersede over-broad drafts on future Age of Joy / Arcade Ranger tickets.