Ticket 24589: special-order coin-door key drafts should say the stock boundary directly

Resolution signal

• Human public reply materially improved an earlier automation draft.

Automation draft weakness

• The draft stayed too tentative by saying the key "may be" special-order only and centered the next step on verifying the shipping country first.
• It did not surface the clearer reusable fact that replacement coin-door keys are not normally stocked and would need a manufacturer-direct path.

Manual reply improvement

• Matt answered the reopened request more directly: replacement coin-door keys are not kept in stock, but support can check with the manufacturer in Asia for a direct shipment.
• The public reply kept the answer customer-safe while making the availability boundary explicit instead of leaving it vague.

New drafting rule

• For reopened legacy-part requests where prior support history already shows the item is not normally stocked, say that stock boundary directly in the draft and frame the next step as checking manufacturer-direct availability or shipping cost.
• Do not hide the likely special-order path behind generic "we may be able to check" wording when the prior support record is already specific enough.

Confidence effect

• Improves future drafts from medium-confidence tentative wording to clearer medium-confidence inventory-boundary wording for special-order legacy parts.

Storage decision

• Keep as a reviewable Freshdesk learning proposal that is safe for future private-note drafting.