Ticket 31377: Switch 2 draft needed the exact prerequisite and doc link

Resolution signal

• Human public reply materially improved an earlier automation draft.

Automation draft weakness

• The draft correctly asked for Mode 1, wired communication, and adapter details, but it stayed too generic for a setup ticket that already had a known documentation page.
• It did not include the direct Switch adapter instructions link or the concrete Switch 2 prerequisite that the console will not recognize the Wingman XE2 unless Pro Controller Wired Communication is enabled.

Manual reply improvement

• Matt replied with the exact Nintendo Switch adapter instructions page and added the concrete Switch 2 recognition gotcha instead of leaving the customer with a generic diagnostic loop.

New drafting rule

• For Switch or Switch 2 setup tickets that match the X-Arcade-to-Switch adapter path, do not stop at a generic Mode 1 / firmware / photo request draft when the adapter documentation already applies.
• Include the direct Switch adapter instructions link, and explicitly call out the Pro Controller Wired Communication prerequisite when the path uses the Brook Wingman XE2 or a Switch 2.

Confidence effect

• Upgrades the reply path from medium-confidence diagnostic wording to high-confidence setup guidance for the known Switch adapter route.

Storage decision

• Keep as a reviewable Freshdesk learning proposal that is safe for future private-note drafting.