Ticket 31371 - Spinner kit install clarity beat evidence-request draft

• automation_draft_weakness: The automation assumed more evidence was needed and asked for photos/video before first checking whether the customer's blocker was actually a misunderstanding of what part must be transferred from the old assembly.
• manual_reply_improvement: Matt clarified that no electronics work was needed, identified the spinner mounting plate as the transferable piece, and turned the reply into a concrete install explanation instead of another evidence request.
• new_drafting_rule: When a replacement-parts-kit customer sounds stuck on disassembly but has not reported a disputed defect, first check whether the issue is a parts-identification/install misunderstanding and answer that directly before asking for more photos.
• confidence_effect: Upgrades drafting behavior and product framing for spinner-kit install questions, but does not by itself confirm every future hardware variation.
• storage_decision: reviewable learning proposal

Evidence

• Automation private note 12385641123
• Matt public reply 12385646447

Why this matters

The customer was blocked by install interpretation, not by missing evidence. Future drafts should prefer a direct install clarification when the next safe step is already knowable from the product path.