Haptics no-power: missed inline switch can fully explain no lights

Confirmed Signal

Ticket 31000 confirms that a customer can report no haptics-kit response and no lights, while the power brick light is on, because they missed the inline button/switch on the haptics power cord.

The support diagnostic asked the customer to verify the inline power switch first. The customer replied: "I figured it out. I didn't see the button on the power cord."

Drafting Rule

For haptics-kit no-power reports where the only visible light is on the power brick, mention the inline power-cord switch early and plainly. Say that the brick light only confirms the adapter has wall power; it does not prove the haptics kit itself is switched on or receiving power.

Keep the next checks in order:

  1. Inline power switch/button on the haptics power cord.
  2. 24V plug fully seated in the haptics panel.
  3. Wiggle test at the panel power socket.
  4. Internal haptics PCB indicator LED check if the customer is comfortable opening the panel.

Scope

This updates the existing active haptics no-power learning. It does not prove a failed part; it confirms the inline switch is a common enough missed step to keep first in the diagnostic sequence.

Evidence