Freshdesk Canned Responses - General

Imported from generic Freshdesk canned responses on 2026-05-17T04:01:22.479Z.

Use these as drafting source material, not as a substitute for current order, pricing, refund, warranty, stock, pre-order, or policy verification. Time-specific, order-specific, promotion-specific, and private-customer responses were filtered out of this active packet and retained only in the internal raw archive.

! Xbox One Bricked

Freshdesk canned response ID: 12000038167

Last updated: 2018-06-15T18:54:26Z

May 2018: Microsoft® has recently blocked the 3rd-party Xbox One adapter we previously sold (see Brick Policy here).. so we now offer a new one that is firmware-updateable, so that should this happen again with the new adapters it can be fixed with a firmware update. We are offering it to you at a discounted price (at cost), click here to purchase it: https://shop.xgaming.com/products/hidden-discount   We're sorry that this has happened, but it is out of our control.

Spinner

Freshdesk canned response ID: 12000048844

Last updated: 2019-03-26T16:37:24Z

We don't make any spinners currently, but groovygamegear.com sells some nice ones that have their own USB connection. Some will fit in a button-hole.

Tankstick Max two cable coming out explained

Freshdesk canned response ID: 12000104396

Last updated: 2024-04-23T05:44:40Z

The Tankstick Max has two cables at the back. One connects the joystick's encoder, and the other combines the trackball and spinners into a single USB output, acting as two separate mouse devices. The trackball functions as one mouse, while the two spinners act as another. I hope this clarifies things. Thanks,