Xgaming-Branded Monitors Are Not X-Arcade Products

If a customer asks for support with an Xgaming-branded monitor, classify it as not an X-Arcade product unless other evidence clearly connects it to an X-Arcade order or product.

Use a short customer-service reply:

Hi,

That is not our product. We do not sell monitors; it is made by another company that uses the name Xgaming. Please reach out to them directly.

Do not draft monitor troubleshooting steps for these tickets.