Kinhank "Configuration Override" Message With X-Input Mode
Reusable Guidance
When a customer using Arcade2TV-R or Arcade2TV-XR with a Kinhank/Super Console style emulator box says Capcom or Neo Geo games show a "configuration override" message, explain that this message is usually coming from the Kinhank's RetroArch/Batocera/emulator layer, not from the X-Arcade controller.
"Configuration override" generally means the emulator is loading a system-specific or game-specific control configuration instead of only using the global controller setup. This can make the controller work in some systems while Capcom, Neo Geo, or other arcade cores behave differently.
Because X-Input mode cannot be remapped inside the X-Arcade controller, the adjustment has to happen in the Kinhank/Batocera/RetroArch input settings for that arcade core or game.
Safe Drafting Pattern
Use a diagnostic, third-party-emulator wording:
- Keep the Arcade2TV unit in X-Input mode.
- Launch one affected Capcom or Neo Geo game.
- Open the Kinhank/emulator/RetroArch quick menu and check Controls/Input mapping for that core or game.
- Make sure Player 1 Coin/Select and Player 1 Start are mapped separately.
- If a USB keyboard is available, test keyboard
5for Coin and1for Player 1 Start. If that works, the issue is likely the Kinhank game/core mapping, not X-Arcade hardware.
If the Kinhank menu does not allow editing those overrides, direct the customer to the Kinhank seller for where that image stores per-system or per-game controller settings.
Boundaries
Do not promise exact Kinhank menu paths unless the customer provides the exact firmware/image/front end. Kinhank images vary.
Do not call this a confirmed fix yet unless the customer later confirms that remapping the override solved the affected games.
Evidence
- Freshdesk ticket 30919 public support reply, conversation 12382614089, 2026-05-15.
- Related case context:
vault/freshdesk-runs/cases/2026-05-12-ticket-30831-arcade2tv-xr-kinhank-mode-retention.md. - Related private-note audit:
vault/freshdesk-runs/notes/2026-05-15-ticket-30919-kinhank-configuration-override-private-note.md.