Xgaming Monitor Questions Are Usually Not X-Arcade Support

If a customer asks for help with an Xgaming-branded monitor, do not assume it is an X-Arcade product. X-Arcade/Xgaming support does not sell monitors, and there is another company using the Xgaming name for that product category.

Recommended simple reply:

> Hi, > > That is not our product. We do not sell monitors; it is made by another company that uses the name Xgaming. Please reach out to them directly.

Why This Matters

The automation previously drafted troubleshooting guidance for a Dell/monitor compatibility question. Matt's public reply corrected the routing: this should be handled as not-our-product, not as a technical support diagnosis.

Quality Gate

This is a human-reviewed public reply and a direct scope/routing correction. It is safe to use for future classification and simple customer-service replies, but it should not be expanded into monitor troubleshooting because X-Arcade does not support that product line.