Learning Proposal: Quest 2 Pinball FX VR Pause/Menu Issue May Be Headset Environment

Proposed Learning

If a customer using Arcade2TV-XR with a Meta Quest 2 reports that Pinball FX VR works for one table and then gets stuck at the pause/menu screen, and the issue persists after a replacement Gen2 dongle and normal setup checks, consider the Quest headset/software environment as a possible cause.

In ticket 30675, disabling hand tracking did not resolve the issue, but the customer reported that switching to a Meta Quest 3 made Pinball FX VR work properly with the X-Arcade unit and haptics kit.

Drafting Guidance

Use this as a cautious diagnostic signal only. A future draft can say that one similar case was resolved only after changing the Quest headset environment, so support may want to verify Quest firmware state, direct dongle connection, accessory/hub removal, and whether another Quest headset behaves differently.

Do Not Overstate

Do not claim Quest 2 is unsupported or generally incompatible. This is one customer-reported resolution, not a broad compatibility rule.