X-Force Haptics Kit no-power initial diagnostics

Use This When

Customer says the X-Force Haptics Kit or haptics panel has no lights, while the power brick itself still has a light.

Learned Answer

Do not treat the power-brick light as proof that the haptics kit is powered. The brick light confirms the adapter is receiving AC power, but power may still not be reaching the haptics panel or internal PCB.

Start with these checks:

1. Confirm the inline power switch on the haptics power cord is turned on. This switch is on the cable between the power brick and the haptics panel.
2. Push the 24V power plug firmly into the haptics panel socket. It can feel connected before it is fully seated.
3. With power connected, gently move or wiggle the 24V plug at the haptics panel and watch for any lights briefly flickering on the panel or PCB.
4. If the customer has another compatible 24V adapter, they may try it briefly as a diagnostic test to see whether the panel powers on.
5. Ask whether any indicator LED is lit on the internal haptics PCB. The board should normally show a light when power is reaching it.

If lights flicker when the 24V plug is moved, suspect a loose power jack or haptics panel PCB issue.

Once the kit has power, test vibration by playing music with bass through the haptics audio input, turning the VIB knob up, and keeping the Audio knob low. The customer should feel vibration around the flipper or front-panel area.

For controller input testing on a PC through the rear USB-B port:

1. Switch the controller into Pinball Mode, shown by the purple light blinking three times when switching modes.
2. Open Windows Key + R, type joy.cpl, and press Enter.
3. Open the controller Properties window and test whether the plunger and nudge inputs respond.

The plunger can also be tested in Keyboard Mode, shown by the red light blinking three times during startup. Open a long webpage and pull the plunger; it should behave like mouse wheel scrolling.

If the kit still has no lights after the checks above, request a short video showing:

1. The power brick light.
2. The inline power switch position.
3. The 24V plug connected to the haptics panel.
4. Any lights or no lights on the haptics panel and internal PCB.
5. What happens when the 24V plug is gently moved at the socket.

Use the video to distinguish power adapter, loose power jack, haptics panel PCB, or internal PCB issues.

Source Evidence

Ticket 30849 public support reply at 2026-05-09T06:53:40Z was manually edited and sent by support. It improved the draft by:

• changing "brick is powered" language to "adapter is receiving AC power";
• limiting alternate-adapter testing to a compatible 24V adapter;
• adding Pinball Mode / USB-B / joy.cpl input testing;
• adding Keyboard Mode plunger-scroll testing;
• keeping no-power diagnosis separate from post-power vibration and input tests.

Ticket 30850 was then closed at 2026-05-09T07:04:22Z with a support reply saying it was great news the customer got it fixed. This confirms that the diagnostic guidance from ticket 30849 is valid to reuse. The exact failed part was not stated, so this note should still be used as initial diagnostic guidance rather than as proof of a specific hardware failure.

Related existing notes:

• vault/hoop-export/kb-019-how-to-troubleshoot-power-failures-by-replacing-pcbs-in-the-x-force-haptics-kit.md
• vault/hoop-export/kb-016-what-are-the-recommended-audio-and-haptics-settings-for-the-x-force-haptics-kit.md
• vault/tickets/2026-04-05-haptics-controller-pcb-swap-and-reset.md
• vault/tickets/2026-05-08-haptics-kit-feature-testing-joy-cpl.md
• vault/tickets/2026-05-07-haptics-kit-no-power-checks.md

Do Not Overclaim

The customer confirmed the issue was fixed, but the final failed part was not stated. Do not say the cause is definitely the panel PCB, internal PCB, power adapter, or loose jack unless a future ticket confirms the exact cause.