Meta Quest gift-code redemption

Useful Answer

If X-Arcade sends a Meta Quest game as a gift, the customer may receive a 25-character Meta gift code. That is a valid gift-code format, but it is not the same as a normal promo code.

If the customer lands on a standard checkout page asking for a promo code, that is the wrong redemption path for this type of code.

Useful support guidance from the thread:

• If the code was provided by X-Arcade as a Meta Quest gift, it should be redeemed through the Meta Horizon mobile app / Meta gift redemption flow.
• If the customer is instead entering the code into a generic checkout promo-code field, the code may be rejected even though it is valid.
• If the Meta gift flow still fails, support offered a fallback: reimburse the customer so they can purchase the app directly.
• If a manual redemption code appears to have already been redeemed to an email the customer does not recognize, ask for the purchase record and a photo of the code, escalate internally, and send replacement Meta gifts for both Arcade Ranger and Pinball FX VR if validated. One customer confirmed both replacements redeemed successfully.
• If the printed manual code is ambiguous because characters such as 0/O or I/l are hard to read, support can manually complete the activation in the internal system from the provided code. One confirmed case then received the two separate game emails successfully.

Source Context

The customer had redeemed the code from the instruction manual for Arcade Ranger and Pinball FX VR, received Meta emails with gift codes, and kept hitting a promo-code error when following the wrong page flow. A separate manual-code case showed the code already redeemed to an unrelated email; after the customer provided proof of purchase and a code photo, support resent both game gifts and the customer confirmed success. Another manual-code case involved ambiguous printed characters; support manually completed activation and the customer confirmed the result.