Marquee LED not lighting after firmware update

Useful Answer

After updating Arcade2TV-XR firmware, run a factory reset through the Arcade2TV software. The reset restores default lighting profiles for the touch panel and marquee LED bar.

When reflashing firmware, use the exact firmware file for each component. The controller, haptics PCB, and Gen2 dongle each require their own matching file. Running the Arcade2TV software as Administrator is also required so the flash completes correctly.

Factory reset path:

For USB disconnects, test without the extra USB-C power cable first. Connect only the USB-B cable to a rear motherboard USB port. If the unit powers and blinks from that connection, the port is providing both power and data.

If random disconnects persist after the reset, firmware may be corrupted. Try a forced firmware upgrade:

One successful fix used this three-part firmware set:

If the LED still does not light, ask for video showing the overall assembly and the marquee cable being unplugged and plugged back in at both ends. This verifies connector seating before shipping a replacement LED bar.

For acrylic panel LED failures after haptics-kit installation, inspect the 3-pin PCB connector and cable near the upper haptics PCB. Pressure from the added board can damage or pull a wire from the connector. If everything else works normally and one wire is visibly disconnected, the issue is likely local LED wiring rather than firmware.

If a replacement LED strip lights when tested before installation, and the original strip remains dark after the harness and power checks, the strip itself is the likely failed part. In another confirmed light-bar case, firmware reflash, connector reseating, and replacement cabling did not restore the stand light bar, but installing a replacement LED strip fixed it.

If the 3-pin sign connector only works when the plug is wiggled, inspect whether the cable is loose or whether the controller-side port itself is loose. A loose controller-side port can cause both RGB sign power issues and touch-panel/button behavior problems; in one confirmed case, replacing the controller unit fixed the RGB lights and buttons.

Source Context

The customer had firmware v3.64, Gen2 dongle v3.43v2, Haptics PCB v1.8, a non-working marquee LED bar, and Windows disconnects when USB-C power and USB-B data were both connected. Downgrading and re-upgrading firmware plus factory reset fixed the software disconnect symptom, but not the marquee LED. A separate acrylic-panel case found a disconnected wire at the 3-pin PCB connector after haptics-kit installation. Another resolved LED-sign case confirmed the LED strip itself was the failed part after the replacement strip lit when plugged in before installation. A later resolved case confirmed that a loose controller-side sign port could require controller replacement rather than only replacing the LED glass or cable. Another light-bar thread confirmed replacement LED strip as the fix after firmware, connector, and cable checks failed.

Replacing the original XR marquee LED strip

For the original Arcade2TV-XR marquee assembly reviewed by support, a replacement strip lit before installation and the customer then confirmed that installation restored the sign. This is separate from the joystick and haptics results in the same case.

  1. Confirm the exact marquee assembly and replacement strip with support. Disconnect wall power and all external cables before opening or reconnecting it.
  2. On the matching assembly, remove the four long screws at the ends to release the lighting panel. Support described this four-screw access, which the customer found and used successfully.
  3. Support the panel without bending the acrylic. Remove the LED strip's retaining screws and carefully disconnect its connector; preserve the original connector orientation and cable routing.
  4. Fit the approved replacement, reconnect without force, secure the retaining screws and reassemble the panel. Do not force a different revision to match these instructions; send a photo to support if the fasteners or connector differ.
  5. Reconnect normal power and check that the marquee lights. Report any remaining joystick, button or haptics issue separately.

A working button light or beep does not prove the marquee strip or harness is good. Do not repeat the same completed reset/firmware checks indefinitely after a known-good replacement strip has isolated this light failure. Never wiggle internal connectors while energized.

Original XR LEDs and detection recovered after controller-PCB replacement

In a reviewed original Arcade2TV-XR case, LEDs first stuck on a color, faded and went dark. The customer then reported no updater detection despite the support-directed recovery and connector checks. Support provided a preflashed controller PCB; after transferring the connections, the customer explicitly confirmed that the controller and dongle worked normally. This is a distinct successful board-replacement branch, not proof that every dim marquee needs a PCB or that a beep proves the light bar is healthy.

If firmware/recovery and cable checks already failed, provide support those results and exact board/connector photos before repeating them or buying parts. A preflashed replacement must match the identified model/revision. Unplug power and external cables for internal work; do not pull wires out of adhesive or apply unspecified glue. Ask support if a connector cannot be safely released. Test lighting, PC input and wireless operation separately after the approved replacement. The factory connector adhesive was not required for normal operation in this case.