Marquee LED not lighting after firmware update

Useful Answer

After updating Arcade2TV-XR firmware, run a factory reset through the Arcade2TV software. The reset restores default lighting profiles for the touch panel and marquee LED bar.

When reflashing firmware, use the exact firmware file for each component. The controller, haptics PCB, and Gen2 dongle each require their own matching file. Running the Arcade2TV software as Administrator is also required so the flash completes correctly.

Factory reset path:

• Set the controller to Keyboard Mode, shown by the red blink.
• Connect the unit to the PC using only the USB-B cable.
• Open the Arcade2TV software.
• Use the Factory Reset button in the software.

For USB disconnects, test without the extra USB-C power cable first. Connect only the USB-B cable to a rear motherboard USB port. If the unit powers and blinks from that connection, the port is providing both power and data.

If random disconnects persist after the reset, firmware may be corrupted. Try a forced firmware upgrade:

• Unplug the controller.
• Press and hold the bottom-left touch-panel button.
• While holding the button, plug the USB-B cable into the PC.
• Run the firmware update.
• Immediately perform another factory reset in the software.

One successful fix used this three-part firmware set:

• Arcade2TV-XR controller: v3.64
• Haptics PCB: v1.8
• Gen2 wireless dongle: v3.43v2

If the LED still does not light, ask for video showing the overall assembly and the marquee cable being unplugged and plugged back in at both ends. This verifies connector seating before shipping a replacement LED bar.

For acrylic panel LED failures after haptics-kit installation, inspect the 3-pin PCB connector and cable near the upper haptics PCB. Pressure from the added board can damage or pull a wire from the connector. If everything else works normally and one wire is visibly disconnected, the issue is likely local LED wiring rather than firmware.

If a replacement LED strip lights when tested before installation, and the original strip remains dark after the harness and power checks, the strip itself is the likely failed part. In another confirmed light-bar case, firmware reflash, connector reseating, and replacement cabling did not restore the stand light bar, but installing a replacement LED strip fixed it.

If the 3-pin sign connector only works when the plug is wiggled, inspect whether the cable is loose or whether the controller-side port itself is loose. A loose controller-side port can cause both RGB sign power issues and touch-panel/button behavior problems; in one confirmed case, replacing the controller unit fixed the RGB lights and buttons.

Source Context

The customer had firmware v3.64, Gen2 dongle v3.43v2, Haptics PCB v1.8, a non-working marquee LED bar, and Windows disconnects when USB-C power and USB-B data were both connected. Downgrading and re-upgrading firmware plus factory reset fixed the software disconnect symptom, but not the marquee LED. A separate acrylic-panel case found a disconnected wire at the 3-pin PCB connector after haptics-kit installation. Another resolved LED-sign case confirmed the LED strip itself was the failed part after the replacement strip lit when plugged in before installation. A later resolved case confirmed that a loose controller-side sign port could require controller replacement rather than only replacing the LED glass or cable. Another light-bar thread confirmed replacement LED strip as the fix after firmware, connector, and cable checks failed.