Tankstick joystick/buttons inactive in cabinet

Useful Answer

If a new Tankstick is installed in an X-Arcade cabinet and Windows detects the device but the joystick/buttons do not respond, test the unit outside the cabinet on another PC first. If the issue persists, ask for a short video of the mode switch and physical behavior.

One possible cause on newer MAX-style units is the programming button being constantly pressed. The programming button was repositioned to make room for added spinners, and in some cabinet installs it can be pressed unintentionally near the cable outlet.

Resolution path:

• Open the unit from the back.
• Locate the programming button.
• Disconnect the terminals from the button.
• Unscrew the retaining nut.
• Remove or relocate the button so it is not pressed by the cabinet.
• Reconnect the terminals.
• Leave the button inside the wooden frame if needed.

Button programming can still be done through software afterward:

• https://support.xgaming.com/support/solutions/articles/12000003090-x-arcade-programming-guide

Source Context

The customer replaced an older Tankstick in an X-Arcade cabinet. The trackball/mouse path worked, but USB joystick/buttons did not register in Notepad even though Windows detected a device.