Customer (2026-04-09)

The customer reported that an older X-Arcade Tankstick setup would not work with Nintendo Switch 2, even after following support-site instructions. They suspected Nintendo firmware restrictions might be blocking third-party accessories and asked about a return.

Agent (2026-04-09)

Support asked the customer to confirm the controller type and mode before moving to a return path:

• Arcade2TV should be in keyboard mode.
• Tankstick should be in Mode 1.
• Brook support may have the latest adapter-side firmware notes for Switch 2 compatibility.

Customer (2026-04-10)

The customer confirmed that the Tankstick was in Mode 1 and that the Brook dongles had been updated with the latest Nintendo Switch 2 firmware, but the setup still did not work.

Agent (2026-04-13)

Support asked the customer to run one more reset process before treating the case as a return:

• Connect the Tankstick to a computer.
• Switch it to Mode 1.
• Open the configuration software.
• Perform a factory reset.
• Test whether key values register.
• Press Left Flipper + P1 together.
• Reset the unit again.

Customer (2026-05-08)

The customer later said they would test the handshake/reset process over the weekend and report back.

Classification Notes

Kept because the reusable knowledge is about Switch 2 compatibility, Brook Wingman XE2 firmware, Tankstick Mode 1, factory reset, and the lower-flipper/P1 handshake path. Return/refund language was excluded from the KB body.